Privacy Policy
At Aqiran Xchange (formerly Dr iTunes Consult), we believe in transparent, straightforward digital trading. This Privacy Policy details how we collect, use, and protect your information across our web platform (aqiranxchange.com) and our official mobile applications (iOS and Android).
1Platform Scope: Web & Mobile Applications
Cross-PlatformThis Privacy Policy governs the collection, processing, and storage of personal information across all digital touchpoints provided by Aqiran Xchange (referred to herein as “Aqiran Xchange”, “we”, “us”, or “our”), formerly known as Dr iTunes Consult.
Whether you access our services through our website (aqiranxchange.com), our progressive web app, or our official mobile applications distributed on the Apple App Store and Google Play Store, this policy applies uniformly. Our mobile applications operate with identical business logic, settlement workflows, and privacy protections as our web platform.
2Explicit 'Zero KYC' Policy & Philosophy
No KYC RequiredWe Do Not Collect KYC Documents
Aqiran Xchange does NOT require or process Know Your Customer (KYC) identity documentation. We do not ask for, collect, scan, or store government-issued IDs, international passports, national identification cards (such as Ghana Card, NIN, BVN, or SSN), driver’s licenses, facial biometrics, or selfie videos.
Our trade verification model focuses strictly on authenticating the digital assets (gift cards) submitted for exchange and verifying the recipient payout destination (your Mobile Money wallet or bank account). This minimizes data collection and respects customer privacy without creating unnecessary security vulnerabilities associated with centralized identity document repositories.
3Data Safety & Privacy Nutrition Labels
App Store & Play Store DeclarationsIn accordance with standard mobile app store transparency guidelines (including Apple Privacy Nutrition Labels and Google Play Data Safety disclosures), we explicitly categorize the exact data types collected, the legitimate business purposes for collection, and our strict handling rules:
1. Financial Information
Data Types Collected: Bank details (bank name, account number, account holder name) and Mobile Money credentials (e.g., MTN MoMo, Telecel Cash, AT Money phone numbers and registered subscriber names), as well as cash payout transaction logs.
Purpose of Collection: Strictly collected for App Functionality & Cash Payouts. When your trade is accepted, we require valid payout details to disburse instant cedis to your designated wallet or bank account.
Third-Party Sharing: Shared solely with licensed, regulated payment processors and settlement banks strictly to execute payout transfers. We never sell, rent, or trade your financial info.
2. Identity Information
Data Types Collected: Basic account identity details provided directly by you: full name, email address, phone number (WhatsApp/SMS), and username/handle.
Purpose of Collection: Used for Account Management & Communication — enabling sign-in, maintaining your trade history ledger, delivering trade completion receipts, providing customer support, and sending critical security notices.
Distinction: Basic profile credentials only. As stated above, this does not include government identity documents or biometric scans.
3. Gift Card & Trade Content
Data Types Collected: Gift card brand (e.g., Apple, Amazon, Steam), face value currency and denomination, e-codes, card claim codes, and uploaded receipt/card photographs.
Purpose of Collection: Necessary to inspect, authenticate, redeem, and calculate real-time trade quotes for the requested exchange.
4. Device & Technical Diagnostics
Data Types Collected: Device model, OS version, IP address, Firebase Cloud Messaging (FCM) push tokens, and crash reporting logs (via Sentry).
Purpose of Collection: Push notification delivery (e.g., “Your trade has been paid out!”), session security, bot protection, and debugging system crashes.
Data Safety Nutrition Summary Matrix
| Data Category | Collected? | Linked to Identity? | Cross-App Tracking? | Primary Purpose |
|---|---|---|---|---|
| Financial Information (Bank & MoMo) | Yes | Yes (Account Profile) | No (Never) | Instant cash payouts & fraud mitigation |
| Identity Information (Name, Email, Phone) | Yes | Yes (Account Profile) | No (Never) | Account setup & trade notifications |
| Government ID & KYC Biometrics | No (Zero KYC) | N/A | N/A | Not collected or stored |
| Trade Data (Cards & Receipts) | Yes | Yes (Trade History) | No (Never) | Secondary card valuation & settlement |
| Technical Diagnostics & Push Tokens | Yes | No (Pseudonymous) | No (Never) | FCM alerts & system health |
4Independent Secondary Marketplace Role & Disclaimers
Legal DisclaimerIndependent Secondary Marketplace Disclaimer
Aqiran Xchange is an independent secondary marketplace facilitating peer asset sales and trades. Aqiran Xchange is not affiliated with, endorsed by, authorized by, sponsored by, or in any way officially associated with any brand, merchant, or trademark owner whose gift cards or digital products are bought, sold, or referenced on this platform (including but not limited to Apple Inc., Amazon.com, Inc., Valve Corporation (Steam), Google LLC, Razer Inc., Sony Interactive Entertainment, Microsoft Corporation, or any of their affiliates or subsidiaries).
All trademarks, brand names, product emblems, service marks, and logos displayed on our website and mobile apps are the registered property of their respective trademark owners. Any mention of these trademarks on Aqiran Xchange is purely for descriptive, nominative fair use to identify the specific secondary gift card items being transacted by consumers.
5How We Protect and Retain Your Data
Security & EncryptionWe employ robust, industry-standard cybersecurity measures to protect your financial details and identity information:
- Encryption in Transit: All communication between your browser or mobile application and our servers is secured using modern TLS 1.3 / HTTPS encryption.
- API Security: Backend transactions utilize Laravel Sanctum tokenized authentication. Sensitive payout records are guarded behind strict role-based access controls and encrypted database storage.
- Data Minimization: By eliminating KYC identity document collection, we reduce your exposure to identity theft or credential exposure.
- Retention Period: Profile and financial payout methods are retained only as long as your account remains active. Transaction receipts are maintained for accounting reconciliation in accordance with applicable financial record-keeping standards.
6Your Data Rights & Permanent Account Deletion
User AutonomyYou maintain full ownership of your data. Under Ghana Data Protection Act 2012 (Act 843) and international data privacy frameworks, you have the right to:
- Access & Export: Review your stored profile details, active payout methods, and transaction history at any time through your dashboard.
- Modify Payout Methods: Add, edit, or delete connected Mobile Money numbers or bank account numbers at will via Payment Settings.
- Permanent Deletion: You may permanently delete your account at any time directly through the mobile app or via our Account Deletion Portal. Deleting your account immediately wipes your profile identity, active login sessions, and saved payout credentials from our active database.
7Contact Our Privacy & Compliance Team
If you have questions about this Privacy Policy, our Data Safety declarations, or wish to submit a data request, please contact us:
Aqiran Xchange (Aqiran Ltd.)
Email: info@aqiranxchange.com
Physical Counter: Tamale, Northern Region, Ghana
WhatsApp Support: +233 54 843 4599
Questions about this page?
Email info@aqiranxchange.com or contact us, and our compliance & support team will reply.